In 2017, the authors conducted the third survey in an unofficial series about a type of law student employee that the authors call the reference assistant. This article analyzes the survey results, argues the advantages of the reference assistant, and details a case study of successful implementation of the reference assistant model at the BYU Law Library.
Murphy, Felicity and Moser, Annalee Hickman, "The Reference Assistant" (2017). Utah Law Faculty Scholarship. 71.